FREE DELIVERY ON ALL ORDERS.
All orders will receive free standard delivery by Carrier of our choice.
This free delivery offer is subject to change at any time. However, all orders processed during a free delivery offer period will be processed in accordance with the offer.
Goods are delivered within 10 days from the day you place an order to purchase the Goods.
Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
If we are not able to deliver your Goods within 10 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
Signing “Unchecked”, “Not Checked” or similar is not acceptable.
Goods are sent by post. We will send you a message by email to tell you when we have despatched your order.
If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So, we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.
Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
We are happy for you to pick up Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank.
If you pick up Goods from our premises then:
- Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
- You agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
CHANGES TO ORDERS / CANCELLING ORDERS
Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they've been received and accepted. This also includes changing styles, colors and/or sizes. We may be able to cancel or change your order prior to dispatch, but we cannot guarantee this.
To inquire about changes or cancellations, please email our Customer Service team at firstname.lastname@example.org